Service Reviews For Sport Clips Haircuts of Florence

5 rating

I recently wrote a review that criticized this establishment. I feel the need to post this as well. After my review the store manager called me personally and heard out. She immediately rectified the situation, and because of that phone call I will 100% go back. Thank you for your genuine concern over how your customers are treated.

Reply from Sport Clips Haircuts of Florence :
Thank you for your review. We hope to see you again real soon.

1 rating

Great idea, piss poor performance. Online check-in would be awesome if it was more accurate. When I checked in online it said no wait. I arrived at the store and qued up, I was on deck with 2 other customers. They both get pulled back and the third stylus clocks out. I now have a wait time of 20 minutes. So I wait. The time on Deck again and two more stylist clock out for lunch. Guess what? Another 20-minute wait I left. I would have been fine with it if they would have just told me, not one person acknowledged my existence

Reply from Sport Clips Haircuts of Florence :
Thank you for letting us know about your recent experience. We certainly apologize that we did not meet and exceed your expectations. We want to make sure this does not happen again. Please email us at Mens.haircuts@ohsclips.com with further details. Thank you.

5 rating

Charlotte is an awesome hairdresser and every time I come she’s always greeting me as I walk in the door and never disappoints. She has fixed my hair from previous stylist “mess ups” and always listens to what I want. She takes her time on me and makes sure I’m always looking and feeling great walking out the door! I will stay with her until she retires (hope she never does!)

Reply from Sport Clips Haircuts of Florence :
Thank you for your review. We hope to see you again real soon.

Rated 3.0 out of 5.0 based on 4 Client reviews

5
Greg F. | December 22, 2019 Service

"I recently wrote a review that criticized this establishment. I feel the need to post this as well. "

1
Greg F. | December 13, 2019 Service

"Great idea, piss poor performance. Online check-in would be awesome if it was more accurate. When I "

5
Brandon R. | October 15, 2019 Service

"Charlotte is an awesome hairdresser and every time I come she’s always greeting me as I walk in the "

1
Jeremy K. | December 21, 2017 Service

"I just waited at your Houston store for 25 minutes and was number 2 on the list. But a family member"